Q1:How long do you need to prepare my goods?
A:3-5 days for battery materials. 5-25 days for equipment (based on different model and quantities).

Q2:Can we have our logo or company name to be printed on products or package?
A:Sure. your logo could be printed on your products by hot stamping, printing, embossing, UV coating, silk-screen printing or sticker. In order to explore the market better and provide more convenient services to global customers, we sincerely invite overseas agent to create bright future together.

Q3:How can I install and operate the machine by myself?
A: Our system R&D based on integrated development view. when you get the machine, just need to connect it with the electrical power, then machine can be working. because the English software were installed in this machine. what you need to do is only learning the software usage, and the complete English user manual will be coning to you with the machine.

Q4:How to get technical support after purchasing?
A: Our factory provide online technical support in English , you can easy catch us online by Skype, Wechat, and Email, if you need any remote assistant support, then we will support you though Team Viewer.

Q5:What's the warranty for the items?
A: We are very confident in our products, and we pack them very well, so usually you will receive your order in good condition. Any quality issue, we will deal with it immediately. Warranty for equipment is 1 or 2 year (12 or 24 months depends on the type of products), If the equipment parts are damaged due to non-human factors within one year, we will provide replacement parts free of charge